Conflict Management

Veranstaltungs-Beschreibung

Seminarziele:

The participants will be familiarized with major and most common conflict situations. Constructive ways to solve and deal with these situations will be trained by examples and role-plays.

Teilnehmer:

The training "Conflict Management" addresses upper and middle management from corporates of all sizes and industries as well as management from the financial and public sectors.

Programmübersicht:

• Perception of conflict
• Analysis of conflict situations
• Conflict situations occuring in the domain of leadership and upper management
• Conflict diagnosis and conflict resolution
• Negative and positive aspects of a conflict situation (disruptive factor or procreative tension?)
• Conflict-creating and conflict-resolving behaviour
• Helpful conversational techniques for conflict situations
• Evitable and in-evitable conflict situations
• Analysis of case studies
• Conflict within and among groups
• Organisational and structural conflicts