Telephone Training in English

Have you ever noticed that talking on the phone in English is much more difficult than speaking to people in person? The reason for this is simple: On the phone you have no eye contact with the other person. Added to this is the difficulty of communicating in a foreign language - finding the right words at the right time and understanding the phrases of your conversation partner the way they were meant. This one-day intensive training course will focus entirely on telephoning skills in English. It is designed for people who already use English on a frequent basis, but would like to improve both their English language skills and effective telephoning techniques.